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Refund and Returns Policy
Last updated on the 06 July 2024
At ReoVit.ae, managed by Bsm General Trading, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please review our refund and return policy below.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The product was purchased in the last 3 days.
- The product is in its original packaging, unused, and in the same condition that you received it.
- You have the receipt or proof of purchase.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods such as horse feed that have been opened or partially used.
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 3 days after delivery.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at contact@reovit.ae or +971 50 522 55 62 to request a return.
- Provide your order number, details of the product you wish to return, and the reason for the return.
- Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
4. Shipping
- Customers are responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@reovit.ae.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@reovit.ae or +971 50 522 55 62 and send your item to: [return address?].
7. International Returns
- For customers outside the UAE, including nearby countries in the Middle East, the return process may take longer due to shipping times and customs processing.
- International customers are responsible for all shipping and customs charges related to the return of products.
8. Cancellation Policy
Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to the refund policy. If the purchase was made online, a refund will be made back to the customers credit card. Please allow for up to 21 days for the refund transfer to be completed.
9. Lost or Damaged Goods
In the unlikely event that any goods are lost or damaged in transit, please contact us immediately via email to contact@reovit.ae. In the case of non-delivery please wait seven working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods, please take photographic evidence and send to us within 48 hours of receiving the item. Upon receipt, we will arrange for the damaged or faulty goods to be exchanged or we will provide a store credit of the cost of the goods.
10. Contact Us
If you have any questions about our refund and return policy, please contact us:
ReoVit® Customer Support
Email: contact@reovit.ae
Phone: +971 50 522 55 62